/* Suporte — só o que é deste módulo. A base (.module-*, .form-modal-*) vem do app.css do host.
   Servido em /_content/Cesar.Modules.Support.Web/css/support.css. */
@layer components {
    .support-toolbar {
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 12px;
        margin-bottom: 16px;
    }

    /* ---------- lista ---------- */
    .support-list {
        gap: 0;
    }

    .support-item {
        border-top: 1px solid var(--line);
    }

    .support-item:first-child {
        border-top: 0;
    }

    .support-item-button {
        display: flex;
        width: 100%;
        flex-direction: column;
        gap: 6px;
        padding: 14px 6px;
        border: none;
        border-radius: 10px;
        background: none;
        color: var(--ink);
        font: inherit;
        text-align: left;
        cursor: pointer;
        transition: background 120ms ease;
    }

    .support-item-button:hover,
    .support-item-button:focus-visible {
        background: var(--surface-hover);
        outline: none;
    }

    .support-item-head {
        display: flex;
        align-items: baseline;
        gap: 10px;
        min-width: 0;
    }

    .support-item-number {
        color: var(--ink-muted);
        font-variant-numeric: tabular-nums;
        font-size: var(--text-sm);
        flex: 0 0 auto;
    }

    .support-item-subject {
        font-weight: 600;
        min-width: 0;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    .support-item-meta {
        display: flex;
        flex-wrap: wrap;
        align-items: center;
        gap: 6px 12px;
    }

    /* ---------- etapa (badge) ---------- */
    .support-badge {
        display: inline-flex;
        align-items: center;
        padding: 2px 9px;
        border: 1px solid var(--line);
        border-radius: 999px;
        color: var(--ink-muted);
        font-size: var(--text-2xs);
        font-weight: 600;
        white-space: nowrap;
    }

    .support-badge.is-open {
        border-color: transparent;
        background: var(--green-soft);
        color: var(--accent-ink);
    }

    .support-badge.is-inprogress {
        border-color: transparent;
        background: #e3e6f5;
        color: #2f3a7a;
    }

    .support-badge.is-waitinguser {
        border-color: transparent;
        background: #fdeccf;
        color: #6e4a00;
    }

    .support-badge.is-resolved {
        border-color: transparent;
        background: var(--green-soft);
        color: var(--on-soft-accent);
    }

    .support-badge.is-closed {
        opacity: 0.8;
    }

    /* ---------- detalhe ---------- */
    .support-back {
        display: inline-flex;
        align-items: center;
        gap: 6px;
        margin-bottom: 14px;
        color: var(--ink-muted);
        font-size: var(--text-sm);
        text-decoration: none;
    }

    .support-back:hover {
        color: var(--ink);
    }

    .support-back svg {
        width: 14px;
        height: 14px;
    }

    .support-detail-meta {
        display: flex;
        flex-wrap: wrap;
        align-items: center;
        gap: 6px 12px;
        margin: 6px 0 0;
    }

    .support-thread {
        display: flex;
        margin: 0;
        padding: 0;
        flex-direction: column;
        gap: 14px;
        list-style: none;
    }

    .support-message {
        display: flex;
        max-width: min(100%, 720px);
        flex-direction: column;
        gap: 6px;
        padding: 12px 16px;
        border: 1px solid var(--line);
        border-radius: 14px;
        background: var(--surface);
    }

    .support-message.is-user {
        align-self: flex-end;
        border-color: transparent;
        background: var(--green-soft);
    }

    .support-message.is-agent {
        align-self: flex-start;
    }

    .support-message-head {
        display: flex;
        align-items: baseline;
        justify-content: space-between;
        gap: 12px;
    }

    .support-message-author {
        font-size: var(--text-xs);
        font-weight: 600;
    }

    .support-message-when {
        color: var(--ink-muted);
        font-size: var(--text-2xs);
        white-space: nowrap;
    }

    .support-message-body {
        margin: 0;
        white-space: pre-wrap;
        overflow-wrap: anywhere;
        line-height: 1.5;
    }

    .support-system {
        display: flex;
        align-items: baseline;
        justify-content: center;
        gap: 10px;
        color: var(--ink-muted);
        font-size: var(--text-xs);
        text-align: center;
    }

    .support-reply {
        margin-top: 16px;
    }

    .support-reply-actions {
        display: flex;
        justify-content: flex-end;
        gap: 10px;
    }

    .support-closed-note {
        margin-top: 16px;
    }

    .support-modal textarea {
        min-height: 160px;
    }

    @media (max-width: 640px) {
        .support-message {
            max-width: 100%;
        }

        .support-reply-actions {
            flex-direction: column-reverse;
        }
    }
}